Refund policy

At PixStick, every magnet is made just for you — hand-pressed to order using your photos. Because of this, we handle refunds a little differently than a standard retail store. Here's exactly what to expect.

Damaged, Defective, or Incorrect Orders

If your magnets arrive damaged, warped, defective, or if we made an error (wrong photo, wrong size, wrong quantity), we've got you covered.

What to do:

1.   Contact us at pixstick.co@gmail.com within 14 days of delivery.

2.   Include your order number and a photo of the issue (this helps us fix our process too!).

3.   We'll offer you the choice of one of the following:

•      A free replacement/reprint, or

•      A full refund to your original payment method.

We'll cover the cost of replacements in these cases — you won't be charged again for reprints or return shipping on our errors.

Change of Mind / Non-Defective Returns

Because your magnets are personalized with your own photos, we're generally not able to resell returned items. That said, we want you to be happy with your order:

•      Returns are accepted within 14 days of delivery if the product is unused and unopened in its original packaging.

•      Contact pixstick.co@gmail.com to request a return authorization before sending anything back — items returned without prior approval may not be refunded.

•      Customer is responsible for return shipping costs unless the return is due to our error.

•      Once we receive and inspect the returned item, we'll issue a refund to your original payment method within [X] business days.

Note: Because magnets are custom-printed with your photos, opened/used items generally cannot be accepted for change-of-mind returns.

Order Errors on the Customer's Side

If you uploaded the wrong photo, selected the wrong size, or made another error when placing your order:

•      Contact us as soon as possible — if your order hasn't entered production yet, we're happy to make a correction at no charge.

•      Once an order has entered production or shipped, standard return terms above apply (unused/unopened items only).

How to Request a Refund or Replacement

Email us at pixstick.co@gmail.com with:

•      Your order number

•      A brief description of the issue

•      Photos, if applicable (for damaged/defective items)

We typically respond within 2 business days.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank, it may take a few additional days to appear on your statement.

Non-Returnable Items

•      Gift cards

•      Digital art files/downloads

•      Custom orders that have already been used, opened, or affixed to a surface

Questions?

We want you to love your PixStick magnets. If something's not right, reach out — we'll make it right.

pixstick.co@gmail.com | pixstick.shop