Shipping policy

Thanks for shopping with PixStick! Here's everything you need to know about how your order gets to you.

Processing Time

Every magnet is hand-pressed to order using your photos — nothing is pre-made and shipped off a shelf. Because of this:

•      Orders are processed within 1–2 business days before they ship.

•      Processing time is separate from shipping/transit time (see below).

•      During high-volume periods (holidays, promotions), processing may take slightly longer — we'll note this at checkout or via email if it does.

•      Orders are not processed or shipped on weekends or major US holidays.

Shipping Method & Rates

•      We currently ship via USPS.

•      Shipping cost is calculated at checkout based on your order weight and destination.

•      Orders over $35 ship for free

Delivery Estimates

Once your order ships, USPS standard delivery typically takes 3-5 business days, depending on your location. This is an estimate provided by USPS and not a guaranteed delivery date.

Total estimated time from order to delivery: Processing (1–2 business days) + Transit (USPS estimate) = approximately 4-6 business days.

Shipping Destinations

•      We currently ship within the United States only.

•      APO/FPO addresses, or international addresses at this time.

Order Tracking

•      You'll receive a shipping confirmation email with tracking information as soon as your order ships.

•      Please allow 24 hours for tracking information to update once you receive this email.

Address Accuracy

Please double-check your shipping address at checkout. PixStick is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [SUPPORT EMAIL] — we can only make changes before the order ships.

Lost, Delayed, or Damaged Packages

•      Lost packages: If tracking shows your package as lost or it hasn't moved in an unusual amount of time, contact us at pixstickco@gmail.com and we'll help track it down or file a claim with USPS.

•      Delayed packages: Delivery estimates are provided by USPS and are not guaranteed. PixStick is not responsible for delays caused by the carrier, weather, or events outside our control.

•      Damaged in transit: If your order arrives damaged, please refer to our Refund & Returns Policy — we'll send a free replacement or issue a refund.

Questions?

Reach out anytime at pixstickco@gmail.com and we'll be happy to help.

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